We are committed to delivering your order accurately, in good condition, and as mentioned on our website. All items go through strict Quality Control before dispatching. However, there can still be many reasons for you to return the goods ordered. The product can be returned if you don’t like the product or if the product is not provided as per description with the pictures on the website. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We only replace items if they are defective and within 15 days of purchase. Please provide proof that the unit arrived damaged and send the unit to our Returns & Exchange department for verification. If our return and refund team conclude that the item was defective due to customer error, an exchange will not be possible. However, if the product was deemed defective upon arrival, you may request to exchange the defective unit for the same item. Please send us an email at email@example.com or call on 0307-7546501 to request approval and an address for the return.
The company will be responsible to replace the product and courier charges will be paid by the company. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We can cancel your order without any fees if your request for cancel within 24 hours.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.